Thursday, September 15, 2011


These days, when I open a Chobani yogurt, I am always amazed to think that at one point in time, the mere thought of eating Greek yogurt grossed me out. Something about the texture and thickness just gave me the heebie-jeebies.

Then I tried it.

I forget when, but at some point I decided I wanted to try Greek yogurt for a number of reasons. One, most of them are free of artificial sweeteners. Most non-Greek yogurts are packed full of sucralose and other nasties. Two, it's high in protein.

So I picked up a Chobani and tried it. And loved it.

Now I get about three of them a week (more if they're on sale) and they're MINE. Heaven forbid anyone else in the house touch my Cho! Actually, Logan and Hubby have zero interest in yogurt but when Jordan sees me with a cup o' Cho, he is ON IT. That has prompted me to hide while eating it. Actually, I'm happy when Jordan eats Greek yogurt, I just don't like it when he wants the one I'm eating at the time.

I really look forward to my Chobani!

So, one afternoon last week I grabbed a raspberry Cho out of the fridge and settled down at the table to eat it. My spoon was almost to the yogurt when I noticed it was green and furry. Gross gross gross.

I checked the expiration date, and it didn't expire until the 26th of September, so I snapped a photo of my moldy Cho and posted it on their facebook page. I will be honest, I was hoping they'd offer to replace it.

Well, they did. Immediately. And they followed up, asking for a code off the package so they could investigate the specific line where it was produced. I was thanked and ensured that a replacement would be sent. I was happy.

Then, I got an envelope in the mail yesterday, with a nice hand-written note. It contained not just one replacement coupon for my bad cup, but one for a free 32-ounce container, five for free 6-ounce cups and three 30-cent off coupons. They also threw in some cute magnets and a handy magnetic conversion chart for using Chobani in recipes. (I've seen a number of tasty-looking recipes on blogs and on the Chobani facebook page, so I plan to put that chart to use!)

Anyway, I am not only impressed with the Chobani product, but also with their awesome customer service. Something was wrong and they went above and beyond to make it right. They have a loyal customer in me, for sure.

I just wanted to share this with my readers because good customer service is so rare these days and I appreciate it when I find it.

Thanks Chobani!


Leah said...

Wow! They are great! But, you could also make your own yogurt. I'll help you get started if you'd like.

linguamecca said...

Sorry. That was supposed to be from me, not my wife. Though, I'm sure she would help too. :)